Knowledge base

Account

Managing your account information

My On Air Account

• How do I edit my profile information?
• How do I reset my password?
• What is On Air?

Payments & Orders

Purchasing shows, payment methods, and refunds

Payments & Orders

• How can I purchase On Air shows?
• How can I request a refund?
• How do I redeem my discount code?
• What payment methods does On Air accept?

Streaming

How to watch On Air shows

Watching On Air

• Can I watch the show later?
• How do I AirPlay a show to a Smart TV?
• How do I Chromecast a show to a Smart TV?
• How do I watch a show on my TV?
• On Air Mobile Apps
• Which Version Should I Buy? 4K UHD + Dolby Atmos Sound or HD + Stereo?

Problems Watching?

Support with troubleshooting shows

Can't Watch

• How to test and troubleshoot my internet connection?
• What are the supported Devices and Browsers?
• What is the recommended Internet speed connection?